How United Failed Getting a Volunteer to Give Up Seat

posted by Angie (the Producer) -

How Basic Economics Could Have Helped United Avoid Its PR Disaster

APRIL 10, 2017 By

If there was one thing that 2016 taught me, it was Americans’ widespread ignorance of basic economics. Socialism fails all around the world, but people keep being attracted to it, no matter how many pictures of recently wealthy, now starving Venezuelans are passed around. Candidate Bernie Sanders rallied the troops with talk of free goods and services, as if there is any such a thing as a free good whose cost will not be borne somehow. The problem with non-market economies is that the costs end up being inefficiently set and non-responsive to people’s desires.

Over on the Republican side of the ledger, you had candidate Donald Trump, who liked to note his economic views weren’t all that different from those of the socialist Sanders. His haranguing about the trade deficit led people to cast aspersions on trade itself, despite the economic benefits it clearly provides. If you want proof of failing schools, just consider the widespread ignorance of this basic concept — known for a long time but beautifully laid out by Adam Smith in 1776’s “Wealth of Nations.”

Anyway, United Airlines, which has been deteriorating in quality for many years, is in a bit of social media trouble today for this.

United has confirmed that they overbooked the flight and dragged a passenger off when they didn’t get enough volunteers. United had previously offered money — up to $800 — for passengers to voluntarily get off the flight. The passengers who needed to be seated were United employees who needed to get to another destination in order to work a flight there, apparently. But when $800 wasn’t enough to get volunteers, they used a computer model to randomly select people for removal. A man seated on his flight with a ticket he paid for was then removed forcibly. Now they’re facing a social media backlash as a result. Here’s United’s response:

“Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. Further details on the removed customer should be directed to authorities.”

People already are upset with how undignified air travel has become, even if it is relatively cheaper than air travel decades ago. United was also recently embroiled in a (frankly stupid) public relations problem for enforcing its employee dress code on girls who were flying on employee passes. Now this. Being dragged off a plane by brutish security guards for the crime of purchasing a ticket and taking your seat when the airline boarded is something that just doesn’t look good.

READ THE FULL ARTICLE AND MORE AT THEFEDERALIST.COM.

Comments

The Michael Brown Show

The Michael Brown Show

Want to know more about The Michael Brown Show? Get their official bio, social pages & articles on 630 KHOW, Denver's Talk Station! Read more

title

Content Goes Here

This ad will close in X seconds.